Returns and Exchange (cosmetic lenses )
Replacement / Defected Policy
Goods received within 7 days are returnable or exchangeable if and only if the product is defective. The first day of grace period starts from the day the product arrives to the customer. The definitions of defective are as follows:
1. Lens was torn or broken while SEALED in bottle/blister
2. Lens was in odd shape while SEALED in bottle/blister
3. Lens was expired while SEALED in bottle/blister
If the lens is torn/broken/expired the customer must take a photo of the lens as proof and forward it to [email protected] in order to initiate the replacement process. Without a photo, there will be no replacement. Returned defective products will be inspected thoroughly. Exchangeable or refundable policy is void if the products show any sign of use.
Return and Exchange Policy
A few notes we would like to highlight to you if you want to exchange a pair of lenses for any other reason apart from being defective.
1. Return shipping cost is borne by customers.
2. Resend shipping cost is also borne by customers.
3. Exchange is possible only when the products condition is still re-sellable upon inspection at our side.
PastelDreams reserves the rights not to entertain any complaints file after 7 days of grace period.
If you wish to cancel your order after payment is made for any reason, please kindly inform us immediately. Note that full payment will be refunded as long as the customer notifies us within a reasonable time frame also note that orders that have been dispatched cannot be cancelled.
If your parcel is returned back to us due to an incorrect address provided by the customer or in the possibility that it is unclaimed and a refund request is made, we will only deduct the shipping charges and refund you the full amount, if you would like us to resend the parcel you will have to pay the shipping charges again.
Returns and Exchange (custom made shoes and handmade accessories)
Replacement / Defected Policy
I do not currently accept refunds or returns. When you place your order, I am making the order custom for you, and I spend 4-18 hours on each of my pieces. I take this responsibility seriously, and will do everything in my power to make sure you are pleased with your order. Please understand that it is ultimately the customer’s responsibility to ensure the proper size is ordered for shoes and other items.
I do not construct any of the shoes in my listings, I simply apply my design to the ready made shoes. If you have an issue with the basic construction of the shoe itself, I would be happy to provide you with the manufacturer’s information from where I purchased the item. I take pride in purchasing quality items for each of my designs, but please understand that I hold NO responsibility for the construction of the shoe itself. If you don’t like something in the basic form of the shoes message me prior your order and I will find the right heel / fit for you. Please know your high heel and costume capabilities or limitations before purchasing any product. If a problem occurs, I don’t hold responsibility for carelessness, lack of judgement, or improper use.
Additionally, if you are concerned with finding a perfect fit for your order, please contact me directly. This will allow me to research the shoe reviews prior to purchasing, and ensure they are “true to size.” Please understand that it is ultimately the customer’s responsibility to ensure the proper size is ordered for shoes and other items.
I am not responsible for losses that happen at the post, filing a complaint in royal mail is available after 30 days and this doesn’t ensure i will take my money back to refund you. I spend time and money to make this for you please understand that i can remake the piece (regarding resin accessories) however to avoid such misfortunate events its best to select the upgrade that includes tracking.
DISCLAIMER: Do not leave any item purchased from my shop in high temperatures. These should not be left in your car, outside, or under any intense conditions. Many designs are extreme, and should be worn with caution. Please know your high heel and costume capabilities or limitations before purchasing any product. My best advice is to use common sense. Extreme steel spikes are obviously not intended for a drunken night running around town. If you have a question regarding any design, always ask prior to buying. Pastel-dreams is not responsible for the misuse of these products, or any injury you may inflict by carelessness, lack of judgement, or improper use. Some items are intended for photo shoots or costume use, NOT for everyday wear.