Frequently Asked Questions

Ordering

How long will it take for my order to be processed?

Ans:
All orders will be processed within 1 – 3 business days excluding weekend and public holiday.

I have duplicate order. One is paid and the other is unpaid (or status show awaiting payment). How to cancel the unpaid order?

Ans:
Please do not worry, if it is an unpaid order. We will NOT process any unpaid order. Rest assured, you will NOT be charged for that as well. But once you make payment and there is modification needed on your order, you are required to email  at : [email protected] as soon as possible.

The prices shown are per pair?

Ans:
Yup the prices on the website are for one pair ( 2 lenses)

When will you restock / how often you do restock?

Ans:
We do not have an exact date .However, the estimated time is within 2-3 months .The website will be updated accordingly upon restock.

Does Pastel-Dreams sell astigmatic/prescription lenses?

Ans:
No, currently we only sell lenses that are meant to be used only for cosmetic use, however in the near future this will change!

Do we accept concealed cash?

Ans:
No, it is unsafe to do so.

My products defect, what should I do?

Ans:
Please contact [email protected] immediately. Or you can refer to our RETURN & EXCHANGE POLICY for more information.

How should I know the product you sell is authentic?

Ans:
We are selling ONLY authentic circle and cosmetic lenses! Customer safety is our top priority!